FAQs

Frequently Asked Questions

No, the system operates as an independent unit and can only be turned off at the premise
That depends on the forecast for the day. We love capturing clouds, but want to ensure you get the best shots possible so our pilots may need to reschedule depending on the weather forecast.
This method should only be used as a final alternative for disarming a system and clearing the problem. The battery that is located in the box in one of your closets must be unplugged (take both terminals off of the battery). You must then also remove the transformer that is plugged into one of your electrical outlets.
In general, we photograph from 500 feet above ground level.
Within seconds of receiving signals from your home or business, we are calling the proper emergency responders. Much of the time, they arrive onsite so quickly that they apprehend someone attempting an unlawful activity. However, we have no control over their workload and therefore cannot predict how quickly they will arrive. To help them respond to actual events, it is important that your call list is current, and your system is functioning properly.
Please call our monitoring center at (855) 697-6278 immediately to let us know the alarm was accidental. This may prevent emergency services from being dispatched. Your password is not required to cancel a fire or medical signal if we contact you at the premises, but is required if emergency services have been dispatched when you call in to us. Your password is required to cancel a panic, burglary or duress signal.
Yes. Our Monitoring Center is listed with Underwriters Laboratories, the leader in certifying monitoring centers. We must meet demanding requirements including architectural, physical security, emergency power, computer hardware and software, and operator training to maintain our UL Listing.
Commercial UAS usage is such a new industry that the policies for governing them are still being established. The FAA is actively working towards regulating and certifying pilots and drones flying in the National Airspace (NAS) for commercial purposes; however, their policies are not yet codified into official law as they apply to UAS. As long as our pilots keep our UAS’ within what is known as “Class G” or “unregulated” airspace, they remain covered and permitted under previously existing legislation relating to model aircraft. Generally this means staying under 400 feet, and away from any airports or other aerial activities. As long as we stay within our ceiling and operate our systems safely, we are cleared for takeoff.

Yes! We believe that all aerial photographers should guarantee that you will be satisfied with the images provided. But this is not the case! Our guarantee is this: if you are not completely satisfied with the images that we deliver to you, we will photograph your site again at no additional cost. It is critical to us that our clients are satisfied with their aerial images.

This means that the alarm system has lost power (electricity). Please check the outlet that the transformer is plugged into to see if it is operational. (You might just have a circuit breaker that needs to be reset.) If the outlet is working properly a service call is needed.